{"id":1135,"date":"2014-04-07T15:49:30","date_gmt":"2014-04-07T15:49:30","guid":{"rendered":"https:\/\/www.residencesacchi.it\/?page_id=1135"},"modified":"2026-03-31T13:46:56","modified_gmt":"2026-03-31T12:46:56","slug":"informations-faq","status":"publish","type":"page","link":"https:\/\/www.residencesacchi.it\/en\/informations-faq\/","title":{"rendered":"FAQ en<\/span>"},"content":{"rendered":"

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Are tariffs intended per flat or per person?” tab_id=”1531123011908-20e86140-c0d6″][vc_column_text]The price is per apartment and it depends on the number of occupants. See section rates.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there an extra charge for children?” tab_id=”1531123012169-abec3e15-75eb”][vc_column_text]Children are welcome and will not be charged any extra for the first one until 12 years of age, form the second one there is an extra of \u20ac 20,00\/night. For babies you will find in the flat, children cots, highchairs, dressing tables and toys free of charge.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Which is the extension of flats?” tab_id=”1531123164621-3315ed3a-71fb”][vc_column_text]There are flats of 40 \u2013 60 \u2013 100 \u2013 130 square meters, a wide choice which offers solutions for every type of request.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do you mean by equipped kitchen?” tab_id=”1531123240161-b2e2103c-fcb8″][vc_column_text]For equipped kitchen we intend a kitchen complete of kitchenware, cutlery, tableware and pottery, fridge with freezer, squeezer and microwave oven. Percolator, kettle and toaster are optional. Some apartments are equipped with dishwasher.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it possible to have breakfast room service?” tab_id=”1531123277424-09216da5-37d2″][vc_column_text]Breakfast room service is available from Monday to Saturday; upon request our staff will be glad to deliver your breakfast directly from the cafeteria next door. Breakfast can be paid directly to the waitress or to the reception when you check out.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”My working timetable does not allow me to do my shopping” tab_id=”1531123314450-d56479ad-66ba”][vc_column_text]We offer a home shopping delivery service; you just have to send an e-mail with your shopping list and our personnel will deliver it in the morning directly to your room.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What do you mean by office area in the flat?” tab_id=”1531123345899-746ed7b8-a8c7″][vc_column_text]It\u2019s a dedicated area inside the flat, furnished with writing desk and with free cable and \/ or wireless ADSL internet connection 10 Mbit, telephone with answering machine and fax, where you can peacefully work from home.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is a double king size bed?” tab_id=”1531124038190-4a175fef-b2eb”][vc_column_text]Double beds with extra size dimensions , larger than normal beds, as a good sleep is essential in order to have a good start in the morning.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How many TV sets are there in the flats? Are there inter” tab_id=”1531123407656-1a4301eb-3cf7″][vc_column_text]A TV set is usually placed either in the sitting room and in the bedroom and some flats are equipped with a third TV set, in the bedroom, in the lounge and in the dining room. There are 80 free Sky Channels , jstv and the most important international channels, Pay per View , VCR and DVD and 30 music channels.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there the possibility to have a laundry service?” tab_id=”1531123502763-d673e936-e7fa”][vc_column_text]Yes, laundry service is available from Monday to Friday with an additional cost and with daily pick up of clothes by 12.00 a.m. and daily delivery of clothes within 17.00 p.m the next day.; the price list for laundry service is shown in the leaflet placed in your flat.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is the cleaning service of the flat included in the flat?” tab_id=”1531123550424-c564026d-4fe7″][vc_column_text]Yes, Housekeeper for the tiding up and cleaning of the flats every day, Sunday on request (using the appropriate label).[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are kitchen linen, bathroom and bedroom clothes supplied?” tab_id=”1531123580156-6c766dc9-a6f0″][vc_column_text]Yes, bathroom towels, bed-clothes and kitchen linen are supplied and changed twice a week.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a restaurant within the Residence?” tab_id=”1531123606771-fb45b7cf-f345″][vc_column_text]No , but nearby there are many restaurants which can as well offer home delivery.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you ask for a deposit payment?” tab_id=”1531123633238-5e8cc9cf-7df3″][vc_column_text]Reservations with standard rate: Reservations can be made by sending your credit card details (type, number and expiry date) as guarantee.
\nWe accept these types of credit cards: American Express, Visa, CartaSi.
\nIn this last case the Residence may verify the validity of the credit card before arrival upon authorization of the circuit used.
\nThe payment should be made directly in the Residence within the day before check out date.<\/p>\n

Reservations with non-refundable rate require full payment at time of booking for the entire stay (with credit card or bank transfer).
\nTransfers are to be untitled to:<\/p>\n

RESIDENCE SACCHI Srl
\nBank: UNICREDIT \u2013 Ag. SACCHI
\nIBAN: IT 56 M 02008 01105 000000796922
\nFrom abroad: Swift BIC code: UNCRITM1AA5<\/p>\n

The credit or debit card used for payment must be presented by the guest upon check-in. In case the guest couldn’t provide the same card, the hotel could ask for a new payment and possibly the fees thereof.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is your IBAN code for bank transfers?” tab_id=”1531123667003-282e5565-2a51″][vc_column_text]Transfers are to be untitled to:
\nRESIDENCE SACCHI Srl
\nBank: UNICREDIT \u2013 Ag. SACCHI
\nIBAN: IT 56 M 02008 01105 000000796922
\nFrom abroad: Swift BIC code: UNCRITM1AA5[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Cancellation policy: Do you apply penalties in case of cancellation?” tab_id=”1531123690906-caf85900-30ee”][vc_column_text]Standard rate: No penalty is applied in case of cancellation 48 hours before arrival. After this term, for any cancellation or no-show, the penalty applied will be equal to the amount of the first day stay. Particular conditions can be agreed directly with the Residence Direction.<\/p>\n

Non-refundable rate bookings cancellation policy: there is no refund in case of cancellation or no show. The credit can be used to book for a further stay (the offer is subject to availibility and does not include high season).\u00a0The credit or debit card used for payment must be presented by the guest upon check-in. In case the guest couldn’t provide the same card, the hotel could ask for a new payment and possibly the fees thereof.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Are animals allowed?” tab_id=”1531123722739-67c00de2-d31b”][vc_column_text]Pets are allowed but it is necessary to confirm the presence of animal when confirming your reservation as some apartments may not be suitable to host them. We offer as well dog-sitting service on demand. Any harm or damage caused by the animal will be paid at the moment of check out by the owner who has the responsibility.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there a parking area next to the Residence?” tab_id=”1531123745114-68b1d687-b884″][vc_column_text]Being a hsitorical palace, we have in front of our residence about 5 free places reserved for us (but the first arrived, first served). If available, one can leave the car as long as possible.<\/p>\n

There is also the blue paying area which is along Via Sacchi that costs euro 1,50\/hour.<\/p>\n

Another alternative is a private guarded parking at 300 metres behind the residence at the cost of \u20ac 28,00 per day. We can reserve it for you at your arrival.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are your check in and check out times?” tab_id=”1531123771656-022d2d48-12ad”][vc_column_text css=””]Check-in<\/strong>\u00a0can be possible\u00a0from 1.00 p.m.<\/strong>
\nCheck-out<\/strong>\u00a0can be possible\u00a0until 11.00 a.m.<\/strong>
\nUpon request and subject to availability, late check-out is possible:
\n\u20ac 30.00 until 1:00 PM
\n\u20ac 50.00 until 3:00 PM
\n\u20ac 80.00 until 5:00 PM
\nEarly check-in is also available for an additional fee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What is a non-refundable rate?” tab_id=”1531123808501-ca25bba7-9c6e”][vc_column_text]It is possible to get a 15% off non-refundable rate during specific periods of the year (the offer is subject to availability).<\/p>\n

To get the non-refundable rate you must pay for your full stay immediately (with credit card or bank transfer).<\/p>\n

There is no refund in case of cancellation. However, you can use your credit to book for a further stay (the offer is subject to availibility and does not include high season).\u00a0The credit or debit card used for payment must be presented by the guest upon check-in. In case the guest couldn’t provide the same card, the hotel could ask for a new payment and possibly the fees thereof.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”City Tax” tab_id=”1531123836841-9be35e02-cb88″][vc_column_text css=””]The CITY TAX is a tax introduced by the City of Turin equal to \u20ac 3.80 per person for 7 consecutive nights with the exclusion of claimants.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is it possible to choose the apartment?” tab_id=”1531123872349-7a61b0f0-3398″][vc_column_text]It is always guaranteed the type of apartments you choose and we will always try to satisfy your requests. Only in case of monthly stay it will be possible – subject to availability – agreed in advance with the guest apartment that will be assigned.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_row][vc_column][vc_tta_accordion][vc_tta_section title=”Are tariffs intended per flat or per person?” tab_id=”1531123011908-20e86140-c0d6″][vc_column_text]The price is per apartment and it depends on the number of occupants. See section rates.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there an extra charge for children?” tab_id=”1531123012169-abec3e15-75eb”][vc_column_text]Children are welcome and will not be charged any extra for the first one until 12 years of age, form the second one<\/p>\n","protected":false},"author":1,"featured_media":4258,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-1135","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nInformations Hotel Italy | Residence Sacchi Aparthotel<\/title>\n<meta name=\"description\" content=\"FAQ and informations about services at Residence Sacchi in Turin\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.residencesacchi.it\/en\/informations-faq\/\" \/>\n<meta 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